Cancellation Policy
Cancellation with less than 24 hours until the appointment - Full Fee
Payment
Payment will be requested at the time of the cancellation. For appointments that were confirmed using a credit or debit card through the FRESHA electronic diary we will process this automatically.
Queries Regarding Cancellation Fees
At Woodland Herbs we feel our cancellation policy is amongst the most generous in Glasgow.
Our self-employed practitioners require sufficient notice of cancellations to allow new clients to book into their cancelled appointment time. Late cancellations mean that practitioners are not able to earn their own living during that time and will also have incurred costs such as room hire, insurance and training costs etc.
We understand there can be many reasons for missing an appointment, however it is only by having a fair cancellation policy that appointment charges can be maintained. Cancellation fees should be paid prior to making a new booking to see a therapist.
As one of out therapist says "When someone makes a booking for an appointment to see the dentist or buys tickets to the cinema they know that they would be charged if they failed to attend the appointment or the film. I do not believe that an appointment made to see myself is different. I know that the clinic staff take care to ensure the cancellation policy is included on appointment cards and try to mention it during every telephone booking."