We have set out to provide a high standard of service, advice and products. To achieve this we have selected suppliers who we know can provide us with products and service to our standards. When we bottle oils and tinctures or bag herbs from the dispensary, we follow set out procedures and use appropriate equipment to ensure that the product is of a high standard. We audit our procedures to ensure that they are being followed, they are adequate and that they deliver a final product suitable for our customers. However, above all we employ people dedicated to herbal medicine to work in our shop and clinic who provide customer service and advice. We believe this will help guarantee the highest quality.